This page brings together the main marketplace terms, policies, and transparency statements that apply to customers, third-party sellers, visitors, rights holders, and other users of the platform.
The platform allows third-party sellers to offer physical products to customers. These terms and policies explain how the marketplace works, which rules apply to customers and sellers, how orders, returns, payouts, reports, product safety, privacy, cookies, tax information, and ranking transparency are handled, and where users can find more detailed information.
Customer terms
Terms that apply to customers when browsing the marketplace, creating an account, placing orders, contacting sellers, requesting support, using platform features, submitting complaints, reporting issues, or interacting with third-party sellers.
Open policySeller terms
Rules and contractual terms for third-party sellers, including onboarding, listing obligations, product compliance, seller responsibilities, fees, payouts, returns, refunds, chargebacks, account suspension, and marketplace participation.
Open policyPrivacy
Explains how personal data may be collected, used, shared, stored, protected, and handled when visitors, customers, sellers, partners, or other users access and use the website or marketplace services.
Open policyCookies
Explains how cookies and similar technologies may be used for website functionality, security, analytics, preferences, fraud prevention, advertising, consent management, and user choice settings.
Open policyProduct restrictions
Lists products and product categories that sellers may not offer through the marketplace, including illegal, unsafe, counterfeit, restricted, infringing, recalled, or non-compliant goods.
Open policyProduct safety
Explains product safety expectations, seller compliance duties, unsafe-product reports, recalls, safety notices, market surveillance cooperation, and the marketplace product safety contact point.
Open policy