Last updated: 12 May 2026, 15:35 CEST (UTC+2, Amsterdam)
Privacy Policy
This Privacy Policy explains how the website collects, uses, shares, stores, and protects personal data when visitors, customers, sellers, partners, and other users access the website, create accounts, use marketplace features, submit forms, place or manage orders, contact support, register as sellers, report issues, or interact with our services.
Privacy across the website
We process personal data to operate a safe, reliable, lawful, and functional website and marketplace. Personal data may be used for website access, account management, customer orders, seller onboarding, payment support, delivery support, fraud prevention, security monitoring, legal compliance, communications, support, analytics, product safety, dispute handling, and improvement of our services. We aim to use personal data only where there is a valid legal basis and where the processing is necessary, proportionate, and connected to legitimate website, marketplace, legal, safety, or operational purposes.
Important
This Privacy Policy is a general website policy. It should be adapted with your actual company name, registered address, contact details, data-protection contact, cookie tools, processors, retention periods, international-transfer arrangements, and country-specific legal requirements before publication.
Main privacy terms
These privacy terms explain the main ways personal data may be collected, used, shared, and protected when using the website and its marketplace services.
Data controller
Who controls your personal data
The website operator is responsible for personal data it collects and uses when visitors, customers, sellers, partners, or other users access the website, create an account, browse pages, use platform features, contact support, submit forms, place or manage orders, register as a seller, report issues, or interact with website communications. In some cases, third parties such as sellers, payment providers, delivery partners, analytics providers, or other service providers may act as independent controllers for their own processing activities.
Data categories
Personal data we collect
We may collect personal data such as name, email address, phone number, billing address, delivery address, business details, seller verification information, account details, order history, payment-related information, support messages, form submissions, complaint details, product reviews, device information, usage information, security logs, fraud-prevention signals, preferences, and any information users provide when interacting with the website.
Website and platform purposes
How we use personal data
We use personal data to operate the website, provide marketplace functionality, create and manage accounts, process orders, support payments, enable seller onboarding, arrange delivery, provide customer and seller support, handle returns and refunds, process complaints, improve website functionality, maintain security, prevent fraud, comply with legal obligations, enforce website terms, send service messages, and provide permitted communications.
Data sharing
Marketplace users and third parties
Where necessary, we may share personal data with sellers, customers, payment providers, delivery partners, hosting providers, customer-support providers, seller-verification providers, analytics providers, fraud-prevention providers, professional advisers, regulators, authorities, and other service providers. Data is shared only where there is a valid reason, such as order fulfilment, legal compliance, security, support, fraud prevention, seller verification, product safety, or website operation.
Protection and verification
Payment, fraud, and security processing
Payment information may be processed by payment providers, banks, card networks, fraud-prevention providers, identity-verification providers, and other service providers involved in secure transaction processing. We may use personal data, technical data, transaction data, and behavioural signals to detect fraud, prevent abuse, protect accounts, investigate suspicious activity, enforce limits, and maintain the security and integrity of the website and marketplace.
Legal obligations
Legal compliance and regulatory cooperation
We may process and disclose personal data where necessary to comply with applicable law, consumer-protection obligations, product-safety requirements, tax and accounting obligations, seller reporting obligations, platform transparency rules, Digital Services Act obligations, lawful authority requests, legal proceedings, investigations, recall processes, safety notices, enforcement actions, and compliance requirements.
Privacy rights
Your choices and rights
Users may have rights under applicable data-protection law, including the right to access, correct, delete, restrict, object to, or receive a copy of certain personal data. Users may also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a competent data-protection authority. These rights may be subject to legal limits, identity verification, fraud-prevention requirements, record-keeping obligations, and website safety requirements.
Types of personal data we may process
The personal data processed depends on how a person uses the website, whether they are a visitor, customer, seller, partner, applicant, or other user, and which services, forms, orders, support, payment, safety, or legal processes apply.
Account data
Name, email address, phone number, password or authentication details, preferences, settings, login activity, account status, and communication preferences.
Customer and order data
Products ordered, seller details, order value, delivery information, invoices, returns, refunds, cancellations, complaints, support history, and transaction references.
Seller and business data
Business name, legal entity details, registration information, tax details, verification documents, seller contact details, payout information, product listings, and compliance records.
Payment-related data
Payment method references, billing address, transaction status, payment provider responses, fraud checks, chargeback information, payout details, and refund details. Full card details are normally handled by payment providers.
Communication data
Support messages, seller communications, customer communications, form submissions, complaint details, product questions, review content, report submissions, and email communications.
Where data-protection law requires a legal basis, we rely on one or more lawful grounds depending on the purpose, data type, user relationship, legal requirement, and website activity involved.
Contract performance
We process personal data where needed to provide website services, manage accounts, process orders, support seller participation, arrange delivery, handle returns, provide support, and perform requested services.
Legal obligation
We process data where required for tax, accounting, consumer protection, product safety, seller verification, platform transparency, fraud prevention, regulatory cooperation, dispute handling, and record keeping.
Legitimate interests
We may process data to operate, secure, improve, monitor, and protect the website, prevent abuse, investigate complaints, enforce terms, detect fraud, support marketplace activity, and maintain business operations.
Consent
Where required, we may rely on consent for optional cookies, certain marketing communications, optional preferences, or specific features. Users may withdraw consent where applicable.
Vital or public-interest reasons
In limited cases, we may process or disclose data where necessary to address urgent safety issues, product recalls, dangerous products, serious fraud, legal enforcement, or public-safety concerns.
Legal claims
We may retain and use relevant data to establish, exercise, defend, investigate, resolve, or document legal claims, disputes, chargebacks, enforcement actions, complaints, or regulatory matters.
Your privacy rights
You may have the following privacy rights under applicable data-protection law. These rights may be subject to limits, exceptions, verification requirements, and other legal obligations.
Access your data
You may request information about personal data processed about you, subject to identity verification and legal restrictions.
Correct inaccurate data
You may update or request correction of inaccurate or incomplete account, contact, business, delivery, billing, or other personal data.
Request deletion
You may request deletion of personal data where applicable. Some data may need to be retained for legal, tax, safety, fraud-prevention, dispute, compliance, or record-keeping reasons.
Object or restrict processing
You may object to or request restriction of certain processing activities where permitted by applicable data-protection law.
Data portability
Where legally applicable, you may request a copy of certain personal data in a structured, commonly used, machine-readable format.
Withdraw consent
Where processing is based on consent, you may withdraw that consent without affecting processing that occurred before withdrawal.
Data sharing, retention, and security
We may share personal data with sellers, customers, payment providers, delivery partners, hosting providers, customer-support providers, seller-verification providers, analytics providers, fraud-prevention providers, professional advisers, regulators, authorities, and other service providers where necessary for the purposes described in this Privacy Policy. We retain personal data only for as long as reasonably necessary for website operations, customer support, seller support, legal compliance, accounting, security, fraud prevention, dispute resolution, safety investigations, and enforcement of website terms. We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Cookies and similar technologies
The website may use cookies, pixels, SDKs, local storage, device identifiers, analytics technologies, and similar tools to operate the website, remember preferences, secure accounts, measure performance, understand usage, improve services, prevent fraud, and deliver permitted communications or advertising. Where required by law, users will be given choices about optional cookies or tracking technologies through available cookie settings or consent tools.
Relevant privacy and data-protection framework
The following legal and regulatory frameworks may be relevant to how personal data is handled in connection with this website and any marketplace services operating in the European Union.
General Data Protection Regulation
The GDPR sets out core rules for processing personal data in the European Union, including transparency, legal bases, data-subject rights, security, accountability, and international-transfer requirements.
Cookie and electronic-communications rules may apply where the website uses cookies, analytics technologies, tracking tools, marketing technologies, or similar identifiers on user devices.
The website may process personal data to support platform safety, illegal-content reporting, trader traceability, transparency processes, complaint handling, and cooperation with authorities.
Personal data may be processed where needed to support consumer rights, order issues, unsafe-product reports, product recalls, safety warnings, returns, refunds, or regulatory cooperation.
Payment-related, transaction, account, and technical data may be processed by payment providers and fraud-prevention partners to protect users, sellers, the website, and the wider payment ecosystem.
Users may have the right to contact or complain to a competent data-protection authority if they believe their personal data has not been handled lawfully.
Anyone who wants to exercise privacy rights, ask questions about how their personal data is handled, update account information, object to certain processing, withdraw consent, or make a privacy complaint should contact the website’s designated privacy contact or support channel. We may need to verify identity before responding to privacy requests. Where a request relates to personal data processed independently by a third party, such as a seller or payment provider, the user may also need to contact that third party directly.
Explore related pages
Terms
Read the general website terms that apply when using the website, marketplace services, accounts, content, and platform features.
