Illegal products
Products that are illegal to sell, offer, import, export, advertise, distribute, or possess in any applicable country or region are prohibited.
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Version: v1.0
Last updated: 12 May 2026, 15:35 CEST (UTC+2, Amsterdam)
Prohibited Products
This page explains which products sellers may not list on 2Consumer. Sellers are responsible for making sure every product they offer is lawful, safe, genuine, accurately described, and compliant with all applicable rules.
Simple rule
Do not list products that are illegal, unsafe, counterfeit, misleading, recalled, restricted without approval, or missing required compliance information. When in doubt, sellers should not list the product until they can confirm that it is allowed.
Important
2Consumer always has the right to hide, restrict, suspend, or remove a product if 2Consumer deems it necessary to do so. This may happen where there are concerns about legality, safety, authenticity, accuracy, documentation, consumer protection, platform trust, or any other risk to users, sellers, 2Consumer, or third parties.
Prohibited product categories
The categories below are examples of products that may not be listed on 2Consumer.
Unsafe products
Products that may create an unreasonable safety risk, lack required warnings, are defective, are recalled, or do not meet applicable safety standards are prohibited.
Counterfeit or infringing products
Counterfeit goods, unauthorised replicas, products that misuse brands, and products that infringe intellectual property rights are prohibited.
Misleading products
Products with false claims, misleading descriptions, deceptive images, fake certifications, incorrect origin information, or unclear consumer disclosures are prohibited.
Restricted products without approval
Products that are age-restricted, regulated, hazardous, medically sensitive, or otherwise subject to special rules may not be listed unless 2Consumer has expressly allowed them and all legal requirements are met.
Products without required documentation
Products that require certificates, declarations, labels, safety information, traceability details, or other compliance evidence may be hidden or removed if the seller cannot provide the required documentation.
Seller responsibilities
Sellers must actively manage their listings and remove products that should not be offered on 2Consumer.
Check legality before listing
Sellers must make sure each product is lawful to sell and market before uploading it to 2Consumer.
Keep product information accurate
Product titles, descriptions, images, prices, warnings, and specifications must be truthful, complete, and current.
Remove risky products immediately
If a product becomes unsafe, illegal, recalled, inaccurate, restricted, or non-compliant, the seller must stop offering it immediately.
Provide evidence when requested
2Consumer may ask for invoices, certificates, authorisations, safety documents, or other evidence before allowing a product to remain visible.
Review and enforcement
2Consumer may review listings manually or automatically. If a product appears prohibited, restricted, unsafe, misleading, or unsupported by required evidence, 2Consumer may hide the product, ask the seller for information, cancel or limit the listing, restrict seller access, or take any other action considered appropriate.